How do I perform a hard reset? — Step 1/10

If your phone does not restore to its original condition, use a Hard Reset (Factory Reset) to initialize it.

WARNING
If you perform a Hard Reset, all user applications, user data and DRM licenses will be
deleted. Please remember to backup any important data before performing a Hard Reset.

How do I perform a hard reset? — Step 2/10

Before resetting your phone, turn if off and then on again. This may fix some issues, if your phone won't turn off, remove and then reinsert the battery.

How do I perform a hard reset? — Step 3/10

Press and hold Volume up and Power buttons until the reset interface appears on the screen.

How do I perform a hard reset? — Step 4/10

Scroll to wipe data/factory reset by pressing the Volume down button.

How do I perform a hard reset? — Step 5/10

Press the Power button.

How do I perform a hard reset? — Step 6/10

Scroll to Yes -- delete all user data by pressing the Volume down button.

How do I perform a hard reset? — Step 7/10

Press the Power button.

How do I perform a hard reset? — Step 8/10

The phone will now wipe all contents.

How do I perform a hard reset? — Step 9/10

Press the Power button.

How do I perform a hard reset? — Step 10/10

The phone will now reboot to the initial setup screen.