BackPerforming a hard reset when my Apple iPhone 6 is unresponsive — Step 1/9
If the Apple iPhone 6 becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings.
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Back Ensure the iPhone is off.
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Back Insert the USB cable, then hold the Home key while connecting the iPhone to iTunes.
BackPerforming a hard reset when my Apple iPhone 6 is unresponsive — Step 4/9
Back On the computer, when prompted that iTunes has detected the iPhone in recovery mode, click OK.
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Back Click Restore and Update.
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Back iTunes will begin to restore your iPhone.
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Back Restore has completed successfully.
BackPerforming a hard reset when my Apple iPhone 6 is unresponsive — Step 9/9
Back After restoring your Apple iPhone 6, you may need to reactivate the SIM card using iTunes.