Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 1/9

Next
If the Apple iPhone 7 Plus becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important: A hard reset will delete your data, apps and settings.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 2/9

Back
Previous
Next
Ensure the iPhone is off.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 3/9

Back
Previous
Next
Insert the USB cable, then hold Home while connecting the iPhone to iTunes.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 4/9

Back
Previous
Next
On the computer, when prompted that iTunes has detected the iPhone in recovery mode, click OK.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 5/9

Back
Previous
Next
Click Restore iPhone…
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 6/9

Back
Previous
Next
Click Restore and Update.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 7/9

Back
Previous
Next
iTunes will begin to restore your iPhone.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 8/9

Back
Previous
Next
Restore has completed successfully.
Back

How to perform a hard reset when my Apple iPhone 7 Plus is unresponsive — Step 9/9

Back
Previous
Back
After restoring your Apple iPhone 7 Plus, you may need to reactivate the SIM card using iTunes.