How do I perform a hard reset? — Step 1/13

If your phone does not restore to its original condition, use a Hard Reset (Factory Reset) to initialize it.

WARNING
If you perform a Hard Reset, all user applications, user data and DRM licenses will be
deleted. Please remember to backup any important data before performing a Hard Reset.

How do I perform a hard reset? — Step 2/13

Before resetting your phone, turn if off and then on again. This may fix some issues, if your phone won't turn off, remove and then reinsert the battery.

How do I perform a hard reset? — Step 3/13

If your phone doesn't turn back on, follow the steps below to perform a hard reset.

How do I perform a hard reset? — Step 4/13

Press and hold the Power and Volume Down buttons until the LG logo appears on the screen.

How do I perform a hard reset? — Step 5/13

Keeping the Volume down button held down, realease the Power button then immediately press and hold it again.

How do I perform a hard reset? — Step 6/13

Release the Volume down and the Power button when the Factory data reset screen is displayed.

How do I perform a hard reset? — Step 7/13

Press the Volume down button to scroll and highlight Yes.

How do I perform a hard reset? — Step 8/13

Press the Power button to confirm.

How do I perform a hard reset? — Step 9/13

Again, press the Volume down key to scroll and highlight Yes.

How do I perform a hard reset? — Step 10/13

Press the Power button to confirm.

How do I perform a hard reset? — Step 11/13

The phone will reset.

How do I perform a hard reset? — Step 12/13

The LG logo will appear.

How do I perform a hard reset? — Step 13/13

The LG K8 has been reset and the start up screen will appear.