How do I perform a factory data reset? — Step 1/10

If your phone frequently doesn’t respond, update your phone software, or reset your phone. Resetting restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded.

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How do I perform a factory data reset? — Step 2/10

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Swipe left to go to the Menu.

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How do I perform a factory data reset? — Step 3/10

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The apps menu will be displayed.

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How do I perform a factory data reset? — Step 4/10

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Scroll to and touch Settings.

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How do I perform a factory data reset? — Step 5/10

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Touch System.

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How do I perform a factory data reset? — Step 6/10

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Touch About.

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How do I perform a factory data reset? — Step 7/10

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Scroll to and touch Reset your phone.

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How do I perform a factory data reset? — Step 8/10

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Touch Yes.

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How do I perform a factory data reset? — Step 9/10

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Touch Yes.

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How do I perform a factory data reset? — Step 10/10

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The Lumia 650 will be restored to factory settings and restart.