How do I perform a hard reset when the device is unresponsive? — Step 1/14

If the Motorola Moto E becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to a factory default state.
Important:

When using this feature; everything is deleted from the device.
Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.

How do I perform a hard reset when the device is unresponsive? — Step 2/14

Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone won't turn off, follow the steps below.

How do I perform a hard reset when the device is unresponsive? — Step 3/14

Press and hold the Volume Down button for 2-3 seconds then the Power button then realese.

How do I perform a hard reset when the device is unresponsive? — Step 4/14

Scroll and highlight RECOVERY MODE by pressing the Volume down button.

Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.

How do I perform a hard reset when the device is unresponsive? — Step 5/14

Press the Power button to select.

How do I perform a hard reset when the device is unresponsive? — Step 6/14

The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)

How do I perform a hard reset when the device is unresponsive? — Step 7/14

Press and hold Volume up and then press the Power button.

How do I perform a hard reset when the device is unresponsive? — Step 8/14

Use the Volume Down button to scroll to Wipe data / factory reset.

How do I perform a hard reset when the device is unresponsive? — Step 9/14

Press the Power button to select this option.

How do I perform a hard reset when the device is unresponsive? — Step 10/14

Use the Volume Down button to scroll to Yes -- delete all user data.

How do I perform a hard reset when the device is unresponsive? — Step 11/14

Press the Power button to select this option.

How do I perform a hard reset when the device is unresponsive? — Step 12/14

The phone will now wipe all contents.

How do I perform a hard reset when the device is unresponsive? — Step 13/14

Press the Power button.

How do I perform a hard reset when the device is unresponsive? — Step 14/14

The device will reboot and start the normal power up sequence