BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 1/10
If your Samsung Galaxy S7 becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to the factory default state.
Warning: all of your data, downloaded apps and settings will be erased during the reset.
Before resetting your phone, turn it off and then on again. This may solve the problem. If your phone doesn't turn on, follow these steps to perform a hard reset.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 2/10
Back Press and hold the Volume up, Home and Power buttons until the Samsung logo appears on the screen.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 3/10
Back The start-up screen will appear briefly, followed by the hard reset menu.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 4/10
Back Scroll to wipe data/factory reset by pressing the Volume down button.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 6/10
Back Scroll to Yes -- delete all user data by pressing the Volume down button.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 8/10
Back The phone will now wipe all contents.
BackHow do I perform a hard reset when my Samsung Galaxy S7 is unresponsive? — Step 10/10
Back The phone will now reboot to the initial setup screen.